1. INTRODUCTION

Welcome to amklo (operated by AMKLO LLC). This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your personal information when you use our lead generation services.

1.1 About amklo

amklo is a performance marketing agency specializing in exclusive customer acquisition for service-based businesses. We connect contractors, home service professionals, insurance agencies, and other service providers with qualified prospects through three primary services:

• Web Leads (form-based lead generation)

• Pay-Per-Call (Inbound Live Transfer calls)

• Appointment Setting (pre-qualified consultations)

1.2 Scope of This Policy

This Policy applies to:

• Business partners and clients using our Services.

• End customers/prospects we connect with our partners.

• Visitors to our websites and platforms.

• Anyone who interacts with our Services.

1.3 Acceptance

By using amklo Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. INFORMATION WE COLLECT

2.1 Business Partner Information

When you sign up as an amklo partner, we collect:

• Contact Information:
  Business name and legal entity details, contact person name and title, email address, phone number, business mailing address.

• Business Details:
  Service categories and specializations, geographic service areas (zip codes, cities, states), licensing and insurance information (when applicable), business capacity and volume preferences, years in business and company size.

• Account Information:
  Username and password (if applicable), dashboard preferences and settings, communication preferences.

• Payment Information:
  Credit card or bank account details (processed securely through Stripe/Banking Partners), billing address, payment history, and transaction records.

• Service Performance Data:
  Leads/calls received and outcomes, conversion rates and response times, quality dispute history, campaign performance metrics, customer feedback and ratings.

2.2 End Customer/Prospect Information

When prospects request services through our platform, we collect:

• Contact Information:
  Full name, phone number, email address (when provided), property/service address.

• Service Request Details:
  Type of service needed, project description and scope, budget or price expectations, timeline and urgency, homeownership status, property details relevant to the service.

• Communication Data:
  Call recordings (with consent), call duration and timestamps, text message content (when applicable), email correspondence, chat transcripts (when applicable).

2.3 Automatically Collected Information

• Call and Communication Data:
  Phone numbers (Caller ID), call duration and timestamps, call routing information, geographic location (based on area code), device type and carrier information.

• Website and Platform Usage:
  IP address, browser type and version, device information (type, operating system), pages visited and time spent, referring website or source, clickstream data.

• Cookies and Tracking Technologies:
  Session cookies, analytics cookies, preference cookies, marketing and advertising cookies.

3. HOW WE COLLECT INFORMATION

3.1 Direct Collection
We collect information directly when you: sign up for amklo Services, complete forms on our website, call or text our phone numbers, request information or quotes, communicate with our support team, or fund your account.

3.2 Automated Collection
We automatically collect information through: third-party call tracking and routing platforms, website analytics tools (Google Analytics, etc.), cookies and similar tracking technologies, call recording systems (with consent), and platform usage monitoring.

3.3 Third-Party Sources
We may receive information from: data brokers and lead generation partners, public records and business directories, social media platforms, marketing affiliates and referral partners, and business verification services.

4. HOW WE USE YOUR INFORMATION

4.1 Service Delivery
We use your information to: match prospects with qualified service providers, deliver leads and connect phone calls, process service requests and route communications, schedule appointments, verify credentials, and fulfill our contractual obligations.

4.2 Quality Assurance and Improvement
We use information to:

• Monitor and analyze call quality using AI-powered scoring systems.

• Evaluate lead quality against Qualification Standards.

• Resolve disputes and verify compliance.

• Train our systems and improve matching algorithms.

• Optimize campaign performance and conversion rates.

4.3 Business Operations
We use information to process payments and manage billing, maintain account security and prevent fraud, provide customer support, send transactional notifications, enforce our Terms of Service, and maintain accurate business records.

4.4 Analytics and Research
We analyze market trends, measure campaign effectiveness and ROI, conduct aggregate statistical analysis, and improve our technology and algorithms.

4.5 Marketing and Communications
We may use information to send promotional offers, provide relevant recommendations, and personalize your experience. You can opt out of marketing communications at any time.

4.6 Legal and Compliance
We use information to comply with applicable laws, respond to legal requests, enforce legal rights, conduct audits, and maintain compliance with TCPA and other telecommunications laws.

5. HOW WE SHARE YOUR INFORMATION

5.1 With Service Partners
When we connect you with prospects: Business partners receive prospect contact information and service request details. Prospects receive business partner contact information and service details. Both parties consent to this exchange as part of using our Services.

5.2 Service Providers and Technology Partners
We share information with trusted third-party providers who assist us:

• Payment Processing:
  e.g., Stripe, Banking Partners.

• Call Tracking and Routing:
  Third-party call tracking, routing, and analytics platforms.

• Technology:
  Cloud hosting, CRM platforms, AI service providers.

• Operations:
  Customer support, identity verification, security and fraud prevention services. (All service providers are bound by confidentiality agreements).

5.3 Marketing and Affiliate Partners
We may share limited information with marketing affiliates who refer customers, advertising networks for targeted marketing purposes (with your consent), and analytics partners.

5.4 Business Transfers
We may share information in connection with a merger, acquisition, sale of business, bankruptcy, or due diligence.

5.5 Legal Requirements and Protection
We may disclose information to comply with laws, respond to court orders, enforce our Terms of Service, prevent fraud, or protect the safety and rights of amklo, our partners, or the public.

6. YOUR PRIVACY RIGHTS

6.1 General Rights
You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate information.

• Deletion: Request deletion of your personal information (subject to legal retention requirements).

• Opt-Out: Opt out of marketing communications and certain data sharing.

• Portability: Request your data in a portable format.

• Object: Object to certain processing.

6.2 How to Exercise Your Rights
To exercise these rights, contact us at:
Email: legal@amklo.com
Mail: AMKLO LLC, 2201 Menaul Boulevard Northeast, Albuquerque, NM 87107

6.4 Opt-Out of Communications

• Email:
  Click “unsubscribe” in any marketing email.

• Text Messages:
  Reply “STOP” to any marketing text message.

• Phone Calls:
  Request removal during any marketing call. (Note: You cannot opt out of transactional communications like billing alerts or service-critical messages).

7. DATA SECURITY AND RETENTION

7.1 Security Measures
We implement industry-standard security measures, including encryption of data in transit (SSL/TLS), secure payment processing, access controls, and physical safeguards at data centers.

7.3 Data Retention
We retain your information for as long as necessary to provide Services, comply with legal/tax requirements, and resolve disputes.

• Business partner data: Duration of relationship + 7 years.

• Call recordings: Up to 2 years from date of call (or longer for dispute resolution).

• Payment records: 7 years.

8. ADDITIONAL CONSIDERATIONS

8.1 Children’s Privacy
amklo Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8.4 Call Recording Consent IMPORTANT:
By using amklo Services, you expressly consent to the recording of phone calls for quality assurance, dispute resolution, AI-powered call analysis, and performance optimization. If you do not consent to call recording, please do not use our phone-based services.

8.5 AI and Automated Decision-Making
We use artificial intelligence (AI) and automated systems to analyze call quality, score conversations, detect fraud, and optimize lead routing. You have the right to request human review of any automated decision that significantly affects you.

9. STATE-SPECIFIC PRIVACY RIGHTS

Certain U.S. states provide additional privacy rights to their residents.

9.1 California Residents (CCPA/CPRA)

• Information We Collect:
  Identifiers, Commercial Information, Internet/Network Activity, Geolocation Data, Audio/Visual Information (Call Recordings), Professional Information.

• Your California Rights:
  Right to Know, Right to Delete, Right to Opt-Out of Sale/Sharing, Right to Correct, Right to Limit Use of Sensitive Personal Information, Right to Non-Discrimination.

• How to Exercise:
  Email legal@amklo.com with “California Privacy Rights Request” in the subject line. We will respond within 45 days.

9.2 Virginia Residents (VCDPA)
Virginia residents have the right to confirm processing, access, correct, delete, obtain a copy of data, and opt out of targeted advertising/profiling. Contact legal@amklo.com with “Virginia Privacy Request”.

9.3 Colorado Residents (CPA)
Colorado residents have rights to access, correction, deletion, portability, and opt-out of targeted advertising. Contact legal@amklo.com with “Colorado Privacy Request”.

9.4 Connecticut & Utah Residents (CTDPA / UCPA)
Residents have rights to access, delete, and opt out of targeted advertising and sale of personal data. Contact legal@amklo.com.

9.7 Appeals Process
If we deny your privacy request, you have the right to appeal. Email legal@amklo.com with “Privacy Request Appeal” in the subject line.

10. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your privacy rights:

AMKLO LLC Address:
2201 Menaul Boulevard Northeast, Albuquerque, NM 87107, United States

Legal & Privacy Inquiries:
legal@amklo.com

General Support:
support@amklo.com